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KMID : 1002520200140010079
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Korean Journal of Health Service Management
2020 Volume.14 No. 1 p.79 ~ p.91
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Communication within Hospital Organizations and its Impact on Organizational Conflict and Organizational Performance
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Kwon Sung-Bok
Lee Hye-Kyung
Ahn Hwa-Young
Kim Sun-Yang
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Abstract
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Objectives: The objective of this study is to present the basic data required for effective communication by identifying the effects of communication within the hospital organization on organizational conflict and organizational performance.
Methods: For this study 298 medical workers and general administrative staff working in small and medium hospitals were selected.
Results: Upward and downward communication had a negative effect on individual conflict and on upward, and horizontal communication between individuals. Likewise, horizontal communication had a negative effect on conflict between groups. Upward, downward, and horizontal communication are defined based on organizational performance. It has been shown to affect.
Conclusions: In order to improve conflict management and performance within hospital organizations, effective communication plans appropriate to the situation and targets have to be developed.
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KEYWORD
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Hospital, Communication, Organizational Conflict, Organizational Performance
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